Professional Experience

My professional journey spanning software development, API integration, and technical support across educational and technology sectors.

Current

All-round Developer

Software Development 3+ Years Full-time

As an all-round developer, I played a pivotal role in developing new systems with API connections to implement SMS messaging integration into our phone system and services. This involved working with REST APIs, database integration, and real-time communication protocols.

Key Responsibilities:

  • Designed and implemented SMS messaging API integration for phone systems
  • Developed RESTful APIs for seamless communication between services
  • Built database schemas and managed data synchronization
  • Collaborated with cross-functional teams to define system requirements
  • Performed system testing and debugging to ensure reliability
  • Maintained and optimized existing codebase for performance improvements

Technologies Used:

JavaScript Node.js Express.js REST APIs Database Management SMS Integration Real-time Systems

Key Achievements:

  • Successfully integrated SMS messaging system reducing communication delays by 60%
  • Improved system reliability through comprehensive testing and error handling
  • Streamlined API architecture resulting in 40% faster response times
  • Collaborated effectively with stakeholders to deliver features on schedule

ICT Support Specialist

Technical Support 3 Years Full-time

As a tech support specialist, I served as the first line of contact for all IT-related issues from students and teachers. Responsibilities included troubleshooting hardware and software problems, maintaining network infrastructure, and providing technical training to end users.

Key Responsibilities:

  • Provided first-line technical support for 500+ students and staff members
  • Diagnosed and resolved hardware and software issues across multiple platforms
  • Maintained network infrastructure and ensured system uptime
  • Conducted technical training sessions for teachers and staff
  • Managed IT inventory and coordinated equipment procurement
  • Documented support processes and created user guides
  • Collaborated with external vendors for complex technical issues

Technologies Used:

Windows Administration Network Management Hardware Troubleshooting Educational Software Remote Support Tools Documentation User Training

Key Achievements:

  • Maintained 99.5% system uptime through proactive monitoring and maintenance
  • Reduced average ticket resolution time by 35% through process optimization
  • Implemented user training programs resulting in 50% fewer basic support requests
  • Created comprehensive documentation improving team efficiency
  • Successfully migrated educational systems with zero data loss

Freelance Developer

Self-Employed Part-time Web & Game Development

Alongside my full-time roles, I have been developing personal and client projects, focusing on web applications and game development using modern technologies and frameworks.

Project Highlights:

  • Developed multiplayer game systems using Unreal Engine
  • Created interactive web applications with modern JavaScript frameworks
  • Built responsive websites for small businesses and personal brands
  • Implemented game mechanics and user interfaces for browser-based games
  • Participated in code reviews and collaborative development projects

Technologies Used:

Unreal Engine JavaScript/HTML/CSS Game Development Responsive Design Git Version Control Project Management

Experience Summary

Development Experience

3+ years of hands-on experience in software development, API integration, and system architecture.

Technical Support

3 years of providing comprehensive IT support in educational environments with high user volume.

Problem Solving

Proven track record of identifying, analyzing, and resolving complex technical challenges.

Team Collaboration

Experience working with cross-functional teams, stakeholders, and end users across various projects.

Let's Discuss Your Project

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